Jira Service Management

{"xsrfToken":"ebc440b9d298be5ea618da88c103297bb56be234_lout","branding":{"id":"15","key":"aos","name":"Amoeboids Atlassian Apps","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/76720b06-540e-4a4c-9bf5-a00cf45a30ae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2Q3YzU5Mi1jZGUwLTQzMzUtYTFkMy04MGQ1ODg1ZTIxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2NzIwYjA2LTU0MGUtNGE0Yy05YmY1LWEwMGNmNDVhMzBhZSI6WyJyZWFkIl19LCJleHAiOjE2OTU0MjIxNzIsIm5iZiI6MTY5NTQyMTU3Mn0.fbhGNPvtke-F8ZSAuUP-A1taLBZTtXCFbFyxE4sM_YI&client=c7d7c592-cde0-4335-a1d3-80d5885e21d4&mode=fit","logoId":"76720b06-540e-4a4c-9bf5-a00cf45a30ae","isLogoAvailable":true,"helpCenterTitle":"\uD83D\uDE4F Amoeboids Connect - for Customers, Candidates & Employees","sharedPortalName":"Amoeboids Connect","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"\uD83D\uDE4F Amoeboids Connect - for Customers, Candidates & Employees","sharedPortalName":"Amoeboids Connect","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20245d","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"15","key":"aos","projectId":11913,"serviceDeskId":15,"name":"Amoeboids Atlassian Apps","description":"\uD83D\uDC68‍\uD83D\uDCBB Raise a support request about any of our apps for Jira, Confluence & JSM","portalBaseUrl":"/servicedesk/customer/portal/15","onlyPortal":false,"reqTypes":[{"id":"134","name":"Other questions","descriptionHtml":"Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> before creating a support ticket.","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11600,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11600","groups":[38],"key":""},{"id":"136","name":"Report a bug","descriptionHtml":"Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> before creating a support ticket.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11610,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11610","groups":[38],"key":""},{"id":"137","name":"Request a feature or improvement","descriptionHtml":"Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> before creating a support ticket.","callToAction":"Request a feature or improvement","introHtml":"Let us know your idea for a new feature or an improvement.","icon":11645,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","groups":[38],"key":""},{"id":"186","name":"Contact us (amoeboids.com)","descriptionHtml":"","callToAction":"Contact us (amoeboids.com)","introHtml":"","icon":11765,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11765","groups":[],"key":""},{"id":"135","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11626,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11626","groups":[],"key":""},{"id":"132","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11617,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11617","groups":[],"key":""},{"id":"133","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":11622,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11622","groups":[],"key":""},{"id":"192","name":"Request improvement based on linked issues","descriptionHtml":"","callToAction":"Request improvement based on linked issues","introHtml":"Request new improvement based on similar items","icon":11774,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11774","groups":[],"key":""},{"id":"139","name":"Roadmap portal","descriptionHtml":"Share your details below & our support team would get onto it, right away!","callToAction":"Roadmap portal","introHtml":"Share your feedback via our roadmap portal.","icon":11625,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11625","groups":[],"key":""},{"id":"188","name":"Roadmap portal in-app support","descriptionHtml":"","callToAction":"Roadmap portal in-app support","introHtml":"","icon":11764,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11764","groups":[],"key":""},{"id":"138","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":11632,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11632","groups":[],"key":""},{"id":"131","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":11606,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11606","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[137,136,134]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8e02c009-0ac7-3bf3-8d13-7a3524b07f69","appLinkName":"System Confluence","appLinkUrl":"https://amoeboids.atlassian.net/wiki","spaceKey":"CSFAAP","spaceName":"Amoeboids' Product Home","spaceUrl":"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP","isServer":false},"labels":[],"projectKey":"AOS","serviceDeskId":15,"kbLinkDomainURLs":["https://amoeboids.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AOS","userLanguageHeader":"Documentation","userLanguageMessageWiki":"If you'd like to find an answer yourself, please view our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">comprehensive documentation</a>.","defaultLanguageHeader":"Documentation","defaultLanguageMessage":"If you'd like to find an answer yourself, please view our [comprehensive documentation| https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":137,"projectId":11913,"form":{"name":"Request a feature or improvement","descriptionHtml":"Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">help documentation</a> before creating a support ticket.","callToAction":"Request a feature or improvement","intro":"Let us know your idea for a new feature or an improvement.","instructions":"Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">help documentation</a> before creating a support ticket.","icon":11645,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11810","fieldConfigId":"12925","label":"Add-on","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10522","label":"Automated Release Notes","selected":false,"children":[]},{"value":"10573","label":"Automated Release Notes (Free)","selected":false,"children":[]},{"value":"10525","label":"Embedder for Confluence","selected":false,"children":[]},{"value":"10526","label":"Enriched Profiles for JSD","selected":false,"children":[]},{"value":"10669","label":"Release Planning & Reports","selected":false,"children":[]},{"value":"10542","label":"Roadmap Portal for JSD","selected":false,"children":[]},{"value":"10591","label":"Screenjar for Jira","selected":false,"children":[]},{"value":"10670","label":"Super Search for Jira","selected":false,"children":[]},{"value":"10592","label":"Typeform Integration for JSM","selected":false,"children":[]},{"value":"10524","label":"UpRaise for Employee Garrison (Employee Records, Leaves, Calendar)","selected":false,"children":[]},{"value":"10523","label":"UpRaise for Employee Success (OKRs, Feedback, Forms)","selected":false,"children":[]},{"value":"10531","label":"UpRaise People (Complete HR suite)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_11811","fieldConfigId":"12926","label":"Hosting","description":"If your app has the url like <domain>.atlassian.net then you are on the cloud version. Server version is also referred to as 'on-premise'","descriptionHtml":"If your app has the url like <domain>.atlassian.net then you are on the cloud version. Server version is also referred to as 'on-premise'","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10527","label":"Cloud","selected":false,"children":[]},{"value":"10528","label":"Server","selected":false,"children":[]},{"value":"10529","label":"Data Center","selected":false,"children":[]},{"value":"10530","label":"Not Sure","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_11809","fieldConfigId":"12924","label":"SEN","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/137","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/137","calendarParams":{"firstDay":0,"date":"2023-09-23T03:56:12+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8e02c009-0ac7-3bf3-8d13-7a3524b07f69","appLinkName":"System Confluence","appLinkUrl":"https://amoeboids.atlassian.net/wiki","spaceKey":"CSFAAP","spaceName":"Amoeboids' Product Home","spaceUrl":"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP","isServer":false},"labels":[],"projectKey":"AOS","serviceDeskId":15,"kbLinkDomainURLs":["https://amoeboids.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2Q3YzU5Mi1jZGUwLTQzMzUtYTFkMy04MGQ1ODg1ZTIxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTkxMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE2OTU0MjI3NzIsIm5iZiI6MTY5NTQyMTU3Mn0.AYIGR4bIu8R4KJsmUeEG627LOEJD4N1lfOfFZnGy5Ac","targetCollection":"upload-project-11913","endpointUrl":"https://api.media.atlassian.com","clientId":"c7d7c592-cde0-4335-a1d3-80d5885e21d4","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}