Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
👨💻 Raise a support request about any of our apps for Jira, Confluence & JSM
Request a feature or improvement
Let us know your idea for a new feature or an improvement.
Please check out our help documentation before creating a support ticket.
Required fields are marked with an asterisk*
{"xsrfToken":"0f2feede131e92f92f832002629a55241432c0a1_lout","branding":{"id":"15","key":"aos","name":"Support for Atlassian apps by Amoeboids","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/76720b06-540e-4a4c-9bf5-a00cf45a30ae/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2Q3YzU5Mi1jZGUwLTQzMzUtYTFkMy04MGQ1ODg1ZTIxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2NzIwYjA2LTU0MGUtNGE0Yy05YmY1LWEwMGNmNDVhMzBhZSI6WyJyZWFkIl19LCJleHAiOjE3NzA2NTA1NjksIm5iZiI6MTc3MDY0OTk2OX0.0pH2mtzi2wP53zUpqVUPUUwnt7etAHLcZPVLdYbFecM&client=c7d7c592-cde0-4335-a1d3-80d5885e21d4&mode=fit","logoId":"76720b06-540e-4a4c-9bf5-a00cf45a30ae","isLogoAvailable":true,"helpCenterTitle":"Connect - For Customers, Partners, Employees & Candidates","sharedPortalName":"Amoeboids Connect","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Connect - For Customers, Partners, Employees & Candidates","sharedPortalName":"Amoeboids Connect","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#20245d","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"aos","projectId":11913,"serviceDeskId":15,"name":"Support for Atlassian apps by Amoeboids","description":"<p>\uD83D\uDC68\uD83D\uDCBB Raise a support request about any of our apps for Jira, Confluence & JSM</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"134","name":"Other questions","descriptionHtml":"<p>Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> before creating a support ticket.</p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11600,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11600","groups":[38],"key":""},{"id":"136","name":"Report a bug","descriptionHtml":"<p>Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> before creating a support ticket.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11610,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11610","groups":[38],"key":""},{"id":"137","name":"Request a feature or improvement","descriptionHtml":"<p>Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">help documentation</a> before creating a support ticket.</p>","callToAction":"Request a feature or improvement","introHtml":"<p>Let us know your idea for a new feature or an improvement.</p>","icon":11645,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","groups":[38],"key":""},{"id":"186","name":"Contact us (amoeboids.com)","descriptionHtml":"","callToAction":"Contact us (amoeboids.com)","introHtml":"","icon":11765,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11765","groups":[],"key":""},{"id":"135","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11626,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11626","groups":[],"key":""},{"id":"132","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11617,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11617","groups":[],"key":""},{"id":"133","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11622,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11622","groups":[],"key":""},{"id":"192","name":"Request improvement based on linked issues","descriptionHtml":"","callToAction":"Request improvement based on linked issues","introHtml":"<p>Request new improvement based on similar items</p>","icon":11774,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11774","groups":[],"key":""},{"id":"139","name":"Roadmap portal","descriptionHtml":"<p>Share your details below & our support team would get onto it, right away!</p>","callToAction":"Roadmap portal","introHtml":"<p>Share your feedback via our roadmap portal.</p>","icon":11625,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11625","groups":[],"key":""},{"id":"188","name":"Roadmap portal in-app support","descriptionHtml":"","callToAction":"Roadmap portal in-app support","introHtml":"","icon":11764,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11764","groups":[],"key":""},{"id":"138","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11632,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11632","groups":[],"key":""},{"id":"131","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11606,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11606","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[137,136,134]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8e02c009-0ac7-3bf3-8d13-7a3524b07f69","appLinkName":"System Confluence","appLinkUrl":"https://amoeboids.atlassian.net/wiki","spaceKey":"ARN","spaceName":"Automated Release Notes - Documentation","spaceUrl":"https://amoeboids.atlassian.net/wiki/spaces/ARN","isServer":false},"labels":[],"projectKey":"AOS","serviceDeskId":15,"kbLinkDomainURLs":["https://amoeboids.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AOS","userLanguageHeader":"Documentation","userLanguageMessageWiki":"<p>If you'd like to find an answer yourself, please view our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">comprehensive documentation</a>.</p>","defaultLanguageHeader":"Documentation","defaultLanguageMessage":"If you'd like to find an answer yourself, please view our [comprehensive documentation| https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2Q3YzU5Mi1jZGUwLTQzMzUtYTFkMy04MGQ1ODg1ZTIxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTkxMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzA2NTExNjksIm5iZiI6MTc3MDY0OTk2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PwnjJ1Spm-uY4p5Z4uSyVX4LV1r5ReHjFmtIeR0R794","targetCollection":"upload-project-11913","endpointUrl":"https://api.media.atlassian.com","clientId":"c7d7c592-cde0-4335-a1d3-80d5885e21d4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":137,"projectId":11913,"issueType":{"id":"2","name":"New Feature"},"form":{"name":"Request a feature or improvement","descriptionHtml":"<p>Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">help documentation</a> before creating a support ticket.</p>","callToAction":"Request a feature or improvement","intro":"<p>Let us know your idea for a new feature or an improvement.</p>","instructions":"<p>Please check out our <a href=\"https://amoeboids.atlassian.net/wiki/spaces/CSFAAP/overview\" class=\"external-link\" rel=\"nofollow noreferrer\">help documentation</a> before creating a support ticket.</p>","icon":11645,"iconUrl":"https://amoeboids.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11645","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11810","fieldConfigId":"12925","label":"Add-on","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10522","label":"(AI powered) Automated Release Notes & Reports for Jira","selected":false,"children":[]},{"value":"10573","label":"Free:(AI powered) Automated Release Notes & Reports for Jira","selected":false,"children":[]},{"value":"10523","label":"UpRaise for Employee Success - OKRs, Feedback, Review forms","selected":false,"children":[]},{"value":"10531","label":"UpRaise People Automation-OKR,Feedback,Leaves calendar & HR","selected":false,"children":[]},{"value":"10542","label":"Roadmap & Idea Portal for Jira Service Management","selected":false,"children":[]},{"value":"10525","label":"Embedder for Confluence","selected":false,"children":[]},{"value":"10750","label":"(Free)Chirp: Social Intranet,Community, Polls for Confluence","selected":false,"children":[]},{"value":"10524","label":"UpRaise Employee Garrison-Employee records, Leaves, Calendar","selected":false,"children":[]},{"value":"10591","label":"Screenjar for Jira","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11811","fieldConfigId":"12926","label":"Hosting","description":"If your app has the url like <domain>.atlassian.net then you are on the cloud version. Server version is also referred to as 'on-premise'","descriptionHtml":"<p>If your app has the url like <domain>.atlassian.net then you are on the cloud version. Server version is also referred to as 'on-premise'</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10527","label":"Cloud","selected":false,"children":[]},{"value":"10528","label":"Server","selected":false,"children":[]},{"value":"10529","label":"Data Center","selected":false,"children":[]},{"value":"10530","label":"Not Sure","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11809","fieldConfigId":"12924","label":"SEN","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/137","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/137","calendarParams":{"firstDay":0,"date":"2026-02-09T20:42:49+0530","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8e02c009-0ac7-3bf3-8d13-7a3524b07f69","appLinkName":"System Confluence","appLinkUrl":"https://amoeboids.atlassian.net/wiki","spaceKey":"ARN","spaceName":"Automated Release Notes - Documentation","spaceUrl":"https://amoeboids.atlassian.net/wiki/spaces/ARN","isServer":false},"labels":[],"projectKey":"AOS","serviceDeskId":15,"kbLinkDomainURLs":["https://amoeboids.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2Q3YzU5Mi1jZGUwLTQzMzUtYTFkMy04MGQ1ODg1ZTIxZDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTkxMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzA2NTExNjksIm5iZiI6MTc3MDY0OTk2OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.PwnjJ1Spm-uY4p5Z4uSyVX4LV1r5ReHjFmtIeR0R794","targetCollection":"upload-project-11913","endpointUrl":"https://api.media.atlassian.com","clientId":"c7d7c592-cde0-4335-a1d3-80d5885e21d4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}