Sometimes, you might find that your system is misbehaving and not showing the actual statuses of Jira users in Employee Success UpRaise company directory. This might happen because of some other software integration with your Jira instance or any other performance issue.
You might see that a few users are active in Jira but Employee Success UpRaise has marked them inactive/deleted & vice a versa. In such situations, it becomes a painful job for Employee Success UpRaise admins to manually sync every user & update the status. That is why we have introduced 'Bulk sync with Jira' option in Employee Success UpRaise company directory.
Click on this 'Bulk sync with Jira' option
Select the
Employee SuccessUpRaise status you want to sync with Jira & click on sync
This trigger syncs all users in one go for the selected status. Use this action to synchronize users data in Employee Success UpRaise company directory with Jira. This is required only when you think there is an inconsistency. Otherwise, Employee Success UpRaise user data is updated periodically.
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