Only UpRaise admin, super admin can change user roles from company directory >> users tab. Just click on edit in front of each user's record & click on role field pf default section on edit user pop up. Select the desired role from the drop-down and click on update. Updated user will get an email notification about role change if they have turned on notifications for the same.
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UpRaise admin can not downgrade super admin’s role to admin or user. UpRaise admin can not make himself a super admin if one super admin already exists in the system. That can only be done by the super admin Super admin, admin, user, and user with company OKR permission roles are available in UpRaise role drop-down when UpRaise access is set to all users or Jira group-based access. When UpRaise access is set to user-based access, along with other roles, one can see No access option too.
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