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If you wish to use the SFTP option follow the below steps.

Setting up SFTP connection

As UpRaise Admin/super admin, navigate to the Company directory >> click on Import or sync HRMS data >> Import data tab.

• By default Auto sync toggle is turned off. Turn on this toggle and you will notice more options to set up the SFTP connection.

• Import file option is always available. When Auto sync option is turned on, clicking on Import file will display options to import files as shown in the below images.

Once you turn on the Auto-sync option, below fields are displayed.

• Auto-sync - On/off, dictates whether UpRaise will connect to the SFTP server daily night 11 o'clock to retrieve the JSON files.

• SFTP Server - Hostname or IP address

• Port - Usually SFTP is configured at 22

• username & password - To connect with the SFTP server

• Directory - Relative path to the directory where the JSON/excel files will be available

Add the above information & click on Save. On a successful connection, the configuration will be saved. Otherwise, a relevant error message will be displayed.

How does Auto Sync work?

Once the above setup is done UpRaise will reach out to this SFTP server daily night 11 o’clock & pick up the file/s generated that day. After processing, all UpRaise administrators will be notified via email and sync status will be updated under Logs tab.

Do note that name of the file to be picked up by the system should have the following pattern -

• Syntax -

  • UsersDataYYYYDDMM.json

    • Eg. UserData20230422.json

  • UsersDataYYYYDDMM.xls/xlsx

    • Eg. UserData20230422.xls/xlsx

  • TeamsDataYYYYDDMM.json

    • Eg. TeamsData20230422.json

  • TeamsDataYYYYDDMM.xls/.xlsx

    • Eg. TeamsData20230422. xls/xlsx

The first time around, it may take a few trials & errors to get the JSON format right. For incremental updates, the process will be completed fairly quickly based on the updates.

You can download sample templates from the links provided on the Import or sync HRMS data tab as shown in the image below -

Once completed, UpRaise will generate a file with execution status in the same SFTP (for which it needs Write permissions on the SFTP).

Manual update via SFTP

Sometimes it is possible that you want to sync data immediately instead of waiting for the UpRaise job that runs every day. Or for the first-time sync, it may take some time to update files so you can also go for the manual update of the file.

• Click on Import file

• Select SFTP server (your SFTP server) here SFTP server (amoeboids10.files.com)

• Update the File name

• Click on Fetch

This will trigger the manual sync of the file from the SFTP server and the system will immediately retrieve the file on the SFTP server and start the sync.

You can check logs for the status from Logs tab.

Apart from the auto sync, we have also introduced a file import function under this feature for the Cloud, Server (v8.7.0), and Data Center versions (v8.7.0) of UpRaise. You can import files in JSON, xls, and format. Regardless of whether the Auto sync is turned on/off, you can import files from your system and process the sync.

Let us see how you can import files to sync the data with HRMS tools.

Steps to import files

• Navigate to Company Directory >> Import or sync HRMS data

• Click on Import file option

• Select Upload a file from the local computer

• Click on Choose file button and upload the file from your computer

• Click on Fetch

Once the is fetched it shows the number of records found and then records to verify input data. Once verify it and import. Once the file is triggered, it shows the success message. You can check the Logs tab for the status of the sync.

Do note that name of the file to be picked up by the system should have the following pattern.

• Syntax -

  • UsersData<filename>.json

    • Examples -

      • UserData20230422.json

      • UserDataupdatedfile.json

  • UsersData<filename>.xls/xlsx

    • Examples -

      • UserData20230422.xls/xlsx

      • UserDatanewdatafile.xls/xlsx

  • TeamsData<filename>.json

    • Examples -

      • TeamsData20230422.json

      • TeamsDatanewteamsfile.json

  • TeamsData<filename>.xls/.xlsx

    • Examples -

      • TeamsData20230422. xls/xlsx

      • TeamsDatachecknewdata. xls/xlsx

If you are importing User data via Excel, and you want to add multiple teams for certain users, then you need to repeat the blocks/cells of below two columns (in the same order) that are equal to the number of teams you want the user to be associated with. Please check below screenshot of excel sheet.

In the above image, you can notice, columns H-M are repeated for Team ID and Team Name. This means the user John Doe belongs to three teams and these three teams will be updated for him.

• In excel file below inputs are expected for updating users in respective columns

  • For server - jirausername in Jira username column

  • For cloud - Jira use email in Email column

• In JSON file below inputs are expected for updating users in respective columns

  • For server - Jira username for jirausername parameter

  • For cloud - Jira user’s email for email parameter

Standard file formats and content structure

The standard format & content of the files should be as explained below

Users data JSON structure

UpRaise expects to receive only the user records in which one or more of the following attributes have been updated - designation, manager, team, UpRaise role. If there are updates to other user attributes in the external system, UpRaise doesn't need to know.

Users Data JSON Structure

Code Block
language js
{ "users":[ { "id":"11081", "jirausername":"Jane.Doe", "designation":{ "id":"94", "name":"Consultant, eLearning & Systems" }, "userrole":"USER", "manager":{ "id":"9195", "jirausername":"John.Doe" }, "teams":[ { "id":"10017", "name":"HR" } ] } ] }

Note
This file is supposed to be incremental. Meaning, only those users whose data is updated should be present in the JSON file. For the first run, all users should be part of this JSON.

Parameter details

Parameter	Type	Details
id	String	Id of the user in the external system. Should be unique for each user.
jirausername		Jira username of the corresponding user. UpRaise assumes that the users in the file are already part of Jira.
designation	complex type	UpRaise can store only one designation per user
id	String	Designation Id in the external system, Designation id is the unique identifier for the each designation. If at the time of processing, this id does not exist in UpRaise designations master, it will be created and assigned to the corresponding user. If it exists, the designation name would be updated if required.
name	String	e.g. Software Engineer, Project Manager etc
userrole		this parameter is mandatory in case user-based access is turned on. Possible options are 'USER' & 'NO_ACCESS'
manager	complex type	UpRaise can store only one manager per user
Id	String	Manager id of the user in the external system. Should be unique for each user. UpRaise expects the manager to be a user himself in the external system.
jirausername	String	Jira username of the corresponding user. UpRaise assumes that the users in the file are already part of Jira.
teams	complex type	UpRaise can store multiple teams per
id	String	Id of the team in the external system. Team id is the unique identifier for the team. If at the time of processing, this id does not exist in UpRaise teams master, it will be created and assigned to the corresponding user. If it exists, team name would be updated if required.
name	String	Team name for e.g. Inside Sales, Software Development etc

Team data JSON structure

UpRaise expects to receive team records in which one or more of the following attributes have been updated - team name, team id, team lead id & name, parent team name & id, team type & description. If there are updates to other team attributes in the external system, UpRaise doesn't need to know.

Employee Data JSON Structure

Code Block
language js
{ "teams": [ { "id": "741", "name": "Sales", "teamLead": { "id": "1", "jirausername": "John.Doe" }, "parentTeam": { "id": "249", "name": "Business Development" }, "teamType": { "name": "Department" }, "description": { "name": "Team responsible for bringing in Dollars." } } ] }

Parameter details

Parameter	Type	Details
Team	Complex type	One team can have multiple users in it.
id	String	Id of the team in the external system. Should be unique for each team.
name	String	Name of the team. If the team does not exist in UpRaise already, it will be created and then updated in the database.
teamLead	Complex type	Team lead is not predefined. One of the existing users is defined as team lead
id	String	Id of the user in the external system. Team lead's user id in the system. It should be a unique id.
jirausername	String	jirausername of the team lead.
parentTeam	Complex type	One of the teams is assigned as parent of other multiple teams from the existing teams
id	String	Id of the parent team in the external system. Should be unique for each team
name	String	Name of the parent team.  If the team does not exist in UpRaise already, it will be created and then updated in the database.
teamType	String	team type e.g. department, division, team etc
description	Complex type	This will be the free text defined to describe the team, its details, etc.
name	String	Description of the team.

Info
Important - If you have multiple files in different formats available on the SFTP file path, system will pick the JSON format file on priority and process it first. If you have manually imported the file, the system won’t access another file via manual trigger, you will have to wait until the first sync is completed and there is no other file running in the system.

The standard format & content of the files should be as explained below

Users data JSON structure

UpRaise expects to receive only the user records in which one or more of the following attributes have been updated - designation, manager, team, UpRaise role. If there are updates to other user attributes in the external system, UpRaise doesn't need to know.

Users Data JSON Structure

{ 
 "users":[   
      {   
         "id":"11081", 
         "jirausername":"Jane.Doe", 
         "designation":{   
            "id":"94", 
            "name":"Consultant, eLearning & Systems" 
         }, 
         "userrole":"USER", 
         "manager":{   
            "id":"9195", 
            "jirausername":"John.Doe" 
         }, 
         "teams":[   
            {   
               "id":"10017", 
               "name":"HR" 
            } 
         ] 
      } 
   ] 
} 

Parameter details

Team data JSON structure

UpRaise expects to receive team records in which one or more of the following attributes have been updated - team name, team id, team lead id & name, parent team name & id, team type & description. If there are updates to other team attributes in the external system, UpRaise doesn't need to know.

Team Data JSON Structure

{
  "teams": [
    {
      "id": "741",
      "name": "Sales",
      "teamLead": {
        "id": "1",
        "jirausername": "John.Doe"
      },
      "parentTeam": {
        "id": "249",
        "name": "Business Development"
      },
      "teamType": {
        "name": "Department"
      },
      "description": {
        "name": "Team responsible for bringing in Dollars."
      }
    }
  ]
}

Parameter details