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When the Enriched Profiles setting is turned on for a service management project, all tickets within that project - when accessed by

service desk

agents would show an additional panel where enriched profile data is surfaced.

Image Modified

Profile Attributes

Currently following

Following attributes are displayed in the enriched profile:

  • Reporter profile

    • Display name

    • Profile image

    • Link to LinkedIn profile page

    • Title

    • Role

    • Timezone and current time

  • Org profile

    • Name

    • Link to LinkedIn company page

    • About

    • Founded year

    • Location

    • Employees range

    • Estimated annual revenue range

Info

Disclaimer

We use third-party APIs to retrieve enriched user & org profiles based on the reporter email address & domain. At times, when the data is not available (whole or partial) for given reporter - some/all of the attributes may appear empty.

None of this information is stored on our end at any point in time

. Read more in our EPPrivacy Policy

.

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