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When the Enriched Profiles setting is turned on for a service

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project, all tickets within that project - when accessed by

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agents would show an additional panel where enriched profile data is surfaced.

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image-20240530-063723.pngImage Added

Profile Attributes

Following attributes are displayed in the enriched profile:

  • Reporter profile

    • Display name

    • Profile image

    • Link to

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    • LinkedIn profile page

    • Location

    • Title

    • Role

    • Timezone

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    • and current time

  • Org profile

    • Name

    • Link to

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    • LinkedIn company page

    • About

    • Founded year

    • Location

    • Employees range

    • Estimated annual revenue range

Info

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Disclaimer

We use third-party APIs to retrieve enriched user & org profiles based on the reporter email address & domain. At times, when the data is not available (whole or partial) for given reporter - some/all of the attributes may appear empty.

None of this information is stored on our end at any point in time

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