Last updated - 03rd 08th March 20202024
1. ACKNOWLEDGEMENT
By using Customer Feedback using Roadmap & Roadmap Ideal Portal for JSM software, you acknowledge that you have reviewed the terms of our End User Licence Agreement (EULA) and this Privacy Policy (Privacy Policy), have the authority to act on behalf of any person for whom you are using the Product, and agree that we may collect, use and transfer your Data in accordance with this Privacy Policy. If you are using our Product on behalf of a company, then you acknowledge that you are binding your company to this Privacy Policy.
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Company means Amoeboids Technologies Pvt Ltd. The terms “we”, “us” and “our” when used in this Privacy Policy are a reference to the Company.
Customer means a direct customer of the Company. The terms “you”, “your” and “yours” when used in this Privacy Policy are a reference to the Customer.
Data means Personal Information and User Data.
Data Controller has the meaning given in Rec. 22, Art 3(1) of the GDPR, that is, a natural or legal person, public authority, agency or any other body which alone or jointly with others determines the purpose and means of the processing of Personal Information, where the purpose and means of processing are determined by EU or Member State laws.
Data Subject means an identified or identifiable natural person who is a user of our Product.
GDPR means the General Data Protection Regulation (European Union)
Law means all relevant legal and regulatory requirements applicable to you or us
Personal Information means information about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.
Product in the context of this privacy policy refers to our app for Jira service desk called 'Customer Feedback Roadmap & Roadmap Idea Portal for JSM'.
Subprocessor means any processor engaged by us or by any other Subprocessor who agrees to receive from us or from any other Subprocessor, Personal Information exclusively intended for processing activities to be carried out on behalf of you after the transfer in accordance with your instructions, the terms of our EULA and this Privacy Policy.
Supervisory Authority means the authority with the primary responsibility for dealing with the relevant data processing activity.
Unsolicited Information includes any unsolicited communications by you to the Company.
User Data means all information collected passively or actively from our Customers that is not Personal Information
3. DATA COLLECTION
3.1 Software Versions
Customer Feedback & Roadmap Portal comes Roadmap & Idea Portal for JSM comes in only one deployment version - Cloud.
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The software collects your personal information either directly from you or through its integration with Jira Service Management. Without this information, the software may not be able to provide you with the desired functionality.
3.4 Personal information you provide to us
If you create, input, submit, post, upload, transmit, and/or store information (“User Content”) while using our services, your Personal information such as name, email address or other contact information will be associated with that User Content. For example, information regarding a problem you are experiencing with the Software could be submitted to our Support Services or posted in our public forums. Any information, including Personal Information, that you submit to our Websites could be visible to the public unless submitted to a secure area in the Website.
3.5 Personal information we collect from your use of software
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Usage Data: “Usage Data” is aggregated data about a group or category of services, features or users that should not contain Personal Information. If Usage Data contains Personal Information, it is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the content of any particular user. By agreeing to this privacy policy, you agree to provide us with analytics information related to our Cloud & Server software usage. We may or may not provide the facility to opt-out of this information sharing. This information is used to improve the product & any corollary services.Installer Analytics, Software Updates & License Information from Server Version: During the installation of Software (specifically Server version), the installer sends analytics information to us to understand where in the installation process users are experiencing trouble or dropping outproduct & any corollary services.
Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies.
3.6 Personal information we collect from other sources
In order to provide you with certain services, we may obtain Personal Information from our third-party service providers to verify and confirm the information you have submitted. For example, if you log into our Software through a third-party service, that service will share your Personal Information with us.
3.6 With whom do we share your personal information
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We process the Data provided by you in accordance with the Privacy Policy and your instructions. We will promptly inform you if we cannot process your Data in accordance with the Privacy Policy.
You agree that we may collect and use technical data and related information, including without limitation, technical information relating to your device, system, and use of the Product(s), that is gathered periodically to facilitate the provision of software updates, product support, marketing efforts and other services and communications to you related to the Products, including providing you with information about services, features, surveys, newsletters, offers, promotions; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. We may use this technical data and related information, as long as it is in a form that does not personally identify you, except to the extent necessary to provide you with support, or communications to improve our products or to provide services or technology to you.
4. SECURITY MEASURES
Customer Feedback & Roadmap Portal software Roadmap & Idea Portal for JSM software is hosted at Amazon Web Services (Amazon Web Services Website), a world-class hosting provider. For more information on their servers, security & privacy policy, please see AWS documentation.
All of your data is transmitted over HTTPS; however, as of now we don't encrypt any of the information when storing. Amoeboids Technologies Pvt Ltd has a strict policy in place to limit the production database access. According to the policy, it is possible to access production database only when requested by a customer/prospect who is evaluating or is facing a problem.
We use a self-assessment approach to ensure compliance with the Privacy Policy. We verify periodically that the Privacy Policy is accurate and comprehensive for the information intended to be covered, prominently displayed, completely implemented, and accessible and in conformity with applicable Laws. We encourage interested parties to contact us with any concerns using the contact information provided.
We will:
restrict access and use of Data to those employees responsible for processing Data to fulfil our obligations under the Privacy Policy; and
maintain a list of our employees that have been granted access to Data.
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We will not disclose your Data to any other party other than at your request or in accordance with this clause 9.
We will share information including Personal Information with our Subprocessors. In addition, Atlassian works with us on certain business-related functions of our Products, such as processing payments. Atlassian has its own privacy policy, which you can find here(find here https://www.atlassian.com/legal/privacy-policy).
There are also a limited number of circumstances in which we may share your Data with third parties. This may be done without further notice to you. These circumstances are:
Legal requirements: We may disclose your Data and any other information if required to do so by law or in good faith belief that such action is necessary to:
comply with a legal obligation;
protect and defend the rights or property of the Company; or
protect against legal liability.
Business transfers and related activities: We may sell, buy, restructure or reorganise our business or assets. In the event of any sale, merger, reorganisation, restructuring, dissolution or similar event involving our business or assets, Personal Information may be part of the transferred assets.
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If you are using our Products in a country other than the ParisFrance, your communications will result in the transfer of Data across international boundaries. The countries in which recipients of your Personal Information information are likely to be located are the United States and countries within the European Union.
If you provide Personal Information, you acknowledge and agree that Personal Information may be transferred from your current location to the offices and servers of the Company and Subprocessors located primarily in France, the United States and countries within the European Union and the United States.
11. WARRANTIES
We warrant that:
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