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Background

Roadmap portal app sends a number of email notifications to the stakeholders, depending on their role in the roadmap item in question. All such notifications, along with their content are listed below.

We have recently introduced the ability to customise these notifications. If you want to have them customised, do reach out to us via our support portal.

Event/Recipients

Notification

Notes

When - Vote added from roadmap portal

Who - Configured users on the roadmap portal

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently added their vote voted on the following item in the roadmap.
      <link to the roadmap item>
      Right now there are {{count}} vote/votes on this item.


      Thanks,
      {{boardName}}

When - Vote removed from roadmap portal

Who - Configured users on the roadmap portal

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently removed their vote from the following item in the roadmap.
      <link to the roadmap item>
      Right now there are {{count}} vote/votes on this item.


      Thanks,
      {{boardName}}

When - Comment added from roadmap portal

Who - Configured users on the roadmap portal

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently added their comment on the following item in the roadmap.
      <link to the roadmap item>
      Right now there are {{count}} comment/comments on this item.

      Thanks,
      {{boardName}}

When - Comment edited from roadmap portal

Who - Configured users on the roadmap portal

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently edited their comment on the following item in the roadmap.
      <link to the roadmap item>
      Right now there are {{count}} comment/comments on this item.

      Thanks,
      {{boardName}}

When - Comment deleted from roadmap portal

Who - Configured users on the roadmap portal

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently deleted their comment on the following item in the roadmap.
      <link to the roadmap item>
      Right now there are {{count}} comment/comments on this item.

      Thanks,
      {{boardName}}

When - Agent adds a vote on customer’s behalf

Who - Customer

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently added a vote
      on your behalf on the following item in the roadmap.
      <link to the roadmap item>

      Thanks,
      {{boardName}}

When - Agent removes a vote on customer’s behalf

Who - Customer

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      {{actor}} recently removed a vote
      on your behalf on the following item in the roadmap.
      <link to the roadmap item>

      Thanks,
      {{boardName}}

When - Customer adds a comment from the roadmap portal

Who - Other customers who have voted on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently added on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had voted on this card.

      Thanks,
      {{boardName}}

When - Customer edits a comment from the roadmap portal

Who - Other customers who have voted on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently edited on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had voted on this card.

      Thanks,
      {{boardName}}

When - Customer deletes a comment from the roadmap portal

Who - Other customers who have voted on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently deleted on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had voted on this card.

      Thanks,
      {{boardName}}

When - Customer adds a comment from the roadmap portal

Who - Other customers who have commented on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently added on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had commented on this card.

      Thanks,
      {{boardName}}

When - Customer edits a comment from the roadmap portal

Who - Other customers who had commented on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently edited on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had commented on this card.

      Thanks,
      {{boardName}}

When - Customer deletes a comment from the roadmap portal

Who - Other customers who had commented on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently deleted on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had commented on this card.

      Thanks,
      {{boardName}}

When - Customer adds a comment from the roadmap portal

Who - Other customers who had commented & voted on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently added on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had commented & voted on this card.

      Thanks,
      {{boardName}}

When - Customer edits a comment from the roadmap portal

Who - Other customers who had commented & voted on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently edited on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had commented & voted on this card.

      Thanks,
      {{boardName}}

When - Customer deletes a comment from the roadmap portal

Who - Other customers who had commented & voted on the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently deleted on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had commented & voted on this card.

      Thanks,
      {{boardName}}

When - Customer adds a comment from the roadmap portal

Who - Other customer who had created the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently added on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had created this card.

      Thanks,
      {{boardName}}

When - Customer edits a comment from the roadmap portal

Who - Other customer who had created the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently edited on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had created this card.

      Thanks,
      {{boardName}}

When - Customer deleted a comment from the roadmap portal

Who - Other customer who had created the concerned ticket

  • Subject

    • New activity on {{title}}

  • Body

    • Hello there,
      A comment was recently deleted on the following item in the roadmap.
      <link to the roadmap item>
      You are receiving this email since you had created this card.

      Thanks,
      {{boardName}}

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