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Atlassian's Jira service management is one of the best help desk tools in the industry, especially for software development teams. And Typeform is known for its forms that offer delightful user experience.

Roadmap portal for Jira service desk extends it further with the ability to manage your product/service/technology roadmaps. Its integration with Jira service desk helps your JSD admins and agents manage the product roadmap in a systematic way. 

Also, customers can view your product/service plans on the roadmap portal. The portal link can be easily generated with a path. The public/private/restricted portal can be customised to meet your branding needs. Roadmap portal lets customers access your product/service roadmap, vote/comment on feature requests. They can also add comments on all items on the roadmap. 

All of this is possible with simple and quick set up within the app where you can define your JQLs to display relevant issues on the roadmap that are reported by your customers on your JSD portal. Both, Typeform & Jira service management, have detailed REST APIs. This app helps connect the two.

Service project admins & agents can configure the Typeform integration. They can providedetailed mappings between Typeform questions and Jira service request fields.

Once the mapping is saved, customers can engage with informative, beautiful & personalised Typeforms and on submission a corresponding JSM request is created.

Typeforms can be personalised using hidden fields and that drastically improves the end user experience. Additionally, by using branching logic in the Typeform questions relevant information can be asked for/made available easily.

All in all, with thoughtful approach engaging and personalised Typeforms can be created to help end users have a fruitful interaction with your support via JSM.

To know more about the app, book a demo or reach out to us via service desk.