Intro
Service desk agents & customers can add comments & votes on the cards displayed on the roadmap portal. To be precise, following actions are available -
Action | Service desk customer | Service desk agent |
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Add comment |
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Edit comment |
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Delete comment |
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Add vote |
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Remove vote |
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Add vote on behalf of |
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Remove vote on behalf of |
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Susbscribe/ Unsusbscribe |
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From customer portal
Not available for customer users| Tip |
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Along with logged in users, anonymous vote/comments are also allowed and can be configured from Votes and comments section under Configuration tab of Basic settings. |
Customer portal
Once logged in customers/agents can add new comments, edit/delete their own comments, and add or remove votes on existing cards for own or on behalf of others.
execute certain/all actions listed in the above table based on role and board configurations.
Jira new issue view → Glance panel
Similar to the JSD → Roadmap portal, agents can execute the above actions from glance panel available within Jira new issue view.
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