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You can enable or disable Screenjar app from the manage apps page. Disabling the app makes its features unavailable in Jira
& JSM, but it doesn't actually remove the app. Disabling the add-on is sometimes useful for troubleshooting Jira problems. If Screenjar app is disabled, it can be re-enabled later.
If you want to remove Screenjar app completely from your Jira then read Uninstalling Screenjar from Jira.
Disable the app
As a user with Jira administrative privileges, click on Apps >> Manage apps link in the administration menu.
Find Screenjar app in the user-installed apps list by searching or browsing the add-on.
Click disable.
If prompted, restart your application to have your change take effect. Once Screenjar is disabled, its features are immediately unavailable in Jira
& JSM. If existing artifacts use the apps, you may see an error message. For example, if you disable Screenjar app and someone records a video using the previously generated link, the video won’t be attached to Jira issue.
Enable the app
To enable Screenjar app on your Jira service desk :
As a user with administrative privileges, click on Apps >> Manage apps link in the administration menu.
Find Screenjar app in the user-installed app list by searching or browsing the app.
Click the Enable button.
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