As Atlassian has stepped up its Cloud game, lot of teams are moving from Jira Server/DC variants to Cloud. To support this transition, UpRaise apps let you take your existing UpRaise data from Server/DC and move it to Cloud. This can be done via JCMA tool provided by Atlassian or via manual steps. Reach out to us on our service desk so that we can offer our guidance for UpRaise apps migration.
You need to export the upraise data to a file and share exported file with us. We will import it manually.
Please follow steps below to export data.
While migrating Jira using migration assistant, choose Upraise app as well to migrate.
Once you are done with migration, you will see migration status as INCOMPLETE and progress as “App data partially migrated”
The data will be exported to zip file. Exported data will be available at location
<jira-app-data-dir>/upraise/export/xxxx-xxx-xx-xxxxx.zip
You will need to upload the exported zip file and the json to a Dropbox link we share with you. Post that we will import this data on the cloud instance (please share this url with us on the ticket) where you can verify it.