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When the Enriched Profiles setting is turned on for a service desk project, all tickets within that project - when accessed by service desk agents would show an additional panel where enriched profile data is surfaced.

Enriched Profiles for JSD - Documentation > Viewing Enriched Profile > Screen Shot 2018-05-05 at 12.31.31 AM.png

Currently following attributes are displayed in the enriched profile:

Reporter profile
- Display name
- Profile image
- Link to linkedin profile page
- Title
- Role
- Timezone & Current time
Org profile
- Name
- Link to linkedin company page
- About
- Founded year
- Location
- Employees range
- Estimated annual revenue range

We use third party APIs to retrieve enriched user & org profiles based on the reporter email address & domain. At times, when the data is not available (whole or partial) for given reporter - some/all of the attributes may appear empty.

None of this information is stored on our end at any point in time. Read more in our Privacy Policy.