How to comment or vote on roadmap portal?
- Annu
Intro
Service desk agents & customers can add comments & votes on the cards displayed on the roadmap portal. To be precise, following actions are available -
Action | Service desk customer | Service desk agent |
|---|---|---|
Add comment | From customer portal | From customer portal From Jira new issue view → Glance panel |
Edit comment | From customer portal
| From customer portal From Jira new issue view → Glance panel
|
Delete comment | From customer portal
| From customer portal From Jira new issue view → Glance panel
|
Add vote | From customer portal | From customer portal From Jira new issue view → Glance panel |
Remove vote | From customer portal
| From customer portal From Jira new issue view → Glance panel
|
Add vote on behalf of | Not available for customer users
| From customer portal From Jira new issue view → Glance panel
|
Remove vote on behalf of | Not available for customer users | From customer portal From Jira new issue view → Glance panel
|
Susbscribe/ Unsusbscribe | From customer portal
| From customer portal
|
Along with logged in users, anonymous vote/comments are also allowed and can be configured from Votes and comments section under Configuration tab of Basic settings.
Customer portal
Once logged in customers/agents can execute certain/all actions listed in the above table based on role and board configurations.
Jira new issue view → Glance panel
Similar to the JSD → Roadmap portal, agents can execute the above actions from glance panel available within Jira new issue view.
