How to comment or vote on roadmap portal?
Intro
Service desk agents & customers can add comments & votes on the cards displayed on the roadmap portal. To be precise, following actions are available -
Action | Service desk customer | Service desk agent |
|---|---|---|
Add comment | From customer portal | From customer portal From Jira new issue view → Glance panel |
Edit comment | From customer portal
| From customer portal From Jira new issue view → Glance panel
|
Delete comment | From customer portal
| From customer portal From Jira new issue view → Glance panel
|
Add vote | From customer portal | From customer portal From Jira new issue view → Glance panel |
Remove vote | From customer portal
| From customer portal From Jira new issue view → Glance panel
|
Only logged in users are allowed to vote/comment. Anonymous voting/commenting is currently not supported.
Customer portal
Once logged in customers/agents can add new comments, edit/delete their own comments, add or remove votes on existing cards.
Jira new issue view → Glance panel
Similar to the JSD → Roadmap portal, agents can directly add/edit/delete comments/votes from the glance panel available within Jira new issue view.
