When installed, UpRaise is enabled by default. For troubleshooting Jira, one can disable UpRaise. Disabled add-ons can be re-enabled easily.
Steps to enable
To enable UpRaise for Employee Success in your Jira instance:
As a user with administrative privileges, click the Manage add-ons link in the administration menu.
Find UpRaise for Employee Success in the installed add-on list by searching or browsing to the add-on.
Click the Enable button.