When the Enriched Profiles setting is turned on for a service management project, all tickets within that project - when accessed by service desk agents would show an additional panel where enriched profile data is surfaced.
Profile Attributes
Currently following attributes are displayed in the enriched profile:
Reporter profile
Display name
Profile image
Link to LinkedIn profile page
Title
Role
Timezone and current time
Org profile
Name
Link to LinkedIn company page
About
Founded year
Location
Employees range
Estimated annual revenue range
Disclaimer
We use third-party APIs to retrieve enriched user & org profiles based on the reporter email address & domain. At times, when the data is not available (whole or partial) for given reporter - some/all of the attributes may appear empty.
None of this information is stored on our end at any point in time. Read more in our EPPrivacy Policy.
