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| Not Anymore - Service Desk integration for continuous feedback is no more available in UpRaise. |
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The service desk tags can be configured from the ‘Administration’ > ‘Continuous Feedback’ > ‘Service Desk Tags’ section.
Tags label - A small & easily identifiable text.
Description - A verbose description of the tag.
Color Code - A color associated with each of the tags.
Position - A sequence in which these tags appear.
As shown above, the default tag labels are: ‘Excellent’, ‘Good’ and ‘Poor’. We recommend changing these according to the needs of your organization.
Adding a tag
A new tag can be added with a tag label,description and associated color code. Tags should be customized to suit your organisation culture. There is no limitation on the number of tags that can be added; however, we recommend a maximum of five.To add a tag, type in the label name and tag description into the ‘New Tag’ fields at the bottom of the list. Choose a tag color and click ‘Add’ to save the tag. Please note that the color code picker does not work on keyboard tab-in, one has to mouse click within the box for color picker to open.
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