Although the roadmap boards are made public via portal link, there are different roles involved in terms of accessing and taking actions on the boards. Without logging in on the board or being a part of the JSD project one can only view roadmap on boards via portal link if the configuration is set to public.
Roles
Below are the different roles related to roadmap board.
Administrator
Service desk team
Customer
Administrator
This is your JSD project administrator. Administrator/s can manage the entire roadmap portal app. They can also create new boards & edit or delete existing ones.
Service desk team
These are your JSD agents who can access the JSD project with limited permissions set by administrator. They can view the entire board, add comments, vote. They can also add new requests as their own requests or on behalf of the customers.
Users with this role can access the roadmap portal from the JSD project menu or via portal link. They cannot add new board or edit/delete existing ones.
Service desk customers
These are the users of your software product who have logged in via your Jira service desk portal. These users can access the board only via portal link. They cannot add new board or edit/delete them.
How to manage project roles?
Only JSD project administrators can manage project roles.
Navigate to you JSD project
Click on project settings
Click on people
On this page, you can add new users and provide them access with relevant roles.
You can also remove users from project or edit their existing roles by clicking on the roles dropdown.
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