Enriched Profiles is a tool developed for Jira Service Management. It enhances the customer support capabilities of service desk agents by providing them with more information about ticket reporter & their organization. This additional information surfaced by the app can be used by service desk agents to engage with customers in contextual & personalized conversations.

Once installed by Jira admin, each service desk project administrator can enable/disable this app on their project. For more details of check https://marketplace.atlassian.com/apps/1219003/enriched-profiles-for-jsm?hosting=cloud&tab=overview. Also check product details on the website - https://amoeboids.com/atlassian-apps/enriched-profiles-for-jsd/.