Atlassian's Jira service management is one of the best help desk tools in the industry, especially for software development teams. Jira service management is used by ITSM & External support teams extensively. And Typeform is known for its forms that offer delightful user experience.Both, Typeform & Jira service management, have detailed REST APIs. This app helps connect the two
Screenjar is our independent SaaS application that lets you generate unique links and request screen recordings from other users. As an app for Jira, we have integrated the SaaS app’s backend so that Jira app users don’t have to do user management.
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To use this app, you need a free or paid account on Typeform. |
Service project admins & agents can configure the Typeform integration. They can providedetailed mappings between Typeform questions and Jira service request fields.
Once the mapping is saved, customers can engage with informative, beautiful & personalised Typeforms and on submission a corresponding JSM request is created.
Typeforms can be personalised using hidden fields and that drastically improves the end user experience. Additionally, by using branching logic in the Typeform questions relevant information can be asked for/made available easily.
All in all, with thoughtful approach engaging and personalised Typeforms can be created to help end users have a fruitful interaction with your support via JSMDO NOT need an account on the independent SaaS version of Screenjar. |
There are no configurations for the Screenjar app. Once the app is installed, everyone who has access to a Jira issue can use the app from that issue details page. This app also enables recording screen from a link available in the JSM customer portal.
To know more about the app, book a demo or reach out to us via service desk.
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