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Sync/import users from Jira

Sync/import users from Jira

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We have seen that sometimes Jira software integrations or performance issues throw a disorder in your UpRaise users data. You might see that a few users are active in Jira but UpRaise has marked them inactive/deleted & vice versa. This erroneous behavior is so painful to fix manually. In this case, sync & import feature is a convenient way to mend it quickly.

  • On Company directory >> Users tab, click on sync & import option.

  • Search & select relevant Jira groups

  • If you only want to sync users, simply click on sync & import option. This will synchronize users’ display names & statuses in Jira with UpRaise company directory. 

 

  • Use this action to sync data only if you see some inconsistency in user data otherwise user data is automatically synced periodically.

  • Whereas, user importing is done only if -

    • You use sync & import option

    • Your teams are synced with Jira groups

    • Any Jira user accesses UpRaise link for the first time while your UpRaise access is set to All users.

 


 

 

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