Manage UpRaise admins or Locked out of UpRaise?

Once the UpRaise is installed, all Jira admins would see 'get started' option in the top Jira menu. Get started option is to complete the initial set up of UpRaise & it can be completed by any Jira admin regardless of who has installed it on the Jira instance.

Sometimes, one Jira admin installs the app and another may complete the setup, in such case, if the other Jira admins want to make themselves/other users an admin or super admin of UpRaise , they can make use of ‘Configurations’ available on 'Manage apps' of Jira.

Add admins/super admins

Jira Server/Datacenter version

• Click on ⚙ in top right corner

• Click on ‘Applications’

• Click on 'Manage apps'

• Click on ‘Configurations' under 'UpRaise’ section

• On configuartion page -

  • Click on one of the ‘Add’ options depending on the role you want to get for yourself/others

  • Search for your name or relevant user's name if you are providing this access to some other Jira user.

  • Click on ‘Add’.

Jira cloud version

• Click on ‘Apps’ within ‘Jira administration’ by clicking on ⚙.

• In the left navigation, click on ‘Configurations’ under ‘UpRaise’ section. 

• Click on one of the ‘Add’ options depending on the role you want to get for yourself/others

• Search for your name or relevant user's name if you are providing this access to some other Jira user.

• Click on ‘Add’.

A few points to notice

• From this configuration page, Jira admins can only add admins/super admins they cannot change existing admins.

• If you wish to change admins that happens only from ‘Company directory’, read How to manage UpRaise roles

• List of Jira groups on 'Configurations' page is only for reference so one can find what all Jira groups have been given/denied access to UpRaise.

Other related readings

• How to manage UpRaise roles

• UpRaise roles and permissions

• General settings