Once you have imported the file, you might receive some errors due to which the user and team data import failed partially or completely. To avoid these errors please make sure you go through the below list and try to eliminate as many errors as possible in your data.
If you have still got any errors, feel free to reach out to us via our Service desk.
Error
Reason
id or name parameter is missing
Id or name parameter is missing in team or user record
description value is missing
Team disciption is missing
“extrainfo": "User updated without updating user role. Role of Admin/Super admin cannot be updated from the JSON file
Invalid user
Manager not found.
No manager added for the user in user record
Value of user role parameter is invalid
User role parameter accepts user role input only in capital letters. Check if you have entered user role in small letters for given user record
"extrainfo": "User updated without updating user role
This is beacuse the cercular user dependency. Please check if the user is updated as their own direct or indirect manager
There is a mismatch between external id & email
User’s external id and email does not match. System alway check for the external id that was provided in first sync. Make sure, your HRMS tool sends the same id everytime.
team name should be unique, this team name is already linked with another external Id
The team name already exists in system that is associated with some ther external team id.