When your JIRA issue is in its final state & still the progress is not 100%, it means the progress of a JIRA Progress of a Jira issue in UpRaise is dependent based on the ‘resolution’ field.
In the image below you can see, this issue has the resolution set to done within JIRA.
The same 'resolution' field, except when the Jira issue is an 'Epic'. Whenever the resolution field is non-empty UpRaise will report its progress as 100%. This is independent of the Jira issue status.
For example,
Above issue shows up its progress as 100%
Whereas in the next image....(Please explain)
OR (Please remove irrelevant image)
And in UpRaise because resolution is set as 'Done' (anything non-empty)
Whereas here resolution is empty
and thus the progress within UpRaise will also show up as 0%
| Note |
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Whenever you see the progress not updated in UpRaise even when the JIRA issue is at its final state then just check resolution field. If it's not set |
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refer this link to know more about 'how to set resolution field from the workflow'. |
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Essentially, your workflow should be set up in such a way that it sets the resolution field on relevant status transitions. |