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 Managing Slack integration for more details. 

When Slack is in the connected state, an additional column would appear under

company directory >> users tab. This column would indicate whether a user is in UpRaise has his Slack account connected. Active Slack icon indicates that user is connected in Slack whereas the disabled state indicates

Upraise was not able to find a Slack account with that user's email address.

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Click on these icons to connect/disconnect Slack accounts at the user level.

Few important points to note here -

• At the time of Slack authorisation, UpRaise automatically connects users in UpRaise with their respective Slack accounts by comparing email addresses

  • Underlying assumption is - both UpRaise /Jira & Slack accounts are based on the same email address

• Users whose email address in UpRaise/Jira does not match with any Slack account, are left in disconnected state

• By clicking on the icon against each user, you will be able to check which email address is used for matching

• Upraise/Jira account to Slack account