Intro
Service desk agents & customers can add comments & votes on the cards displayed on the roadmap portal. To be precise, following actions are available -
Action | Service desk customer | Service desk agent |
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Add comment |
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Edit comment |
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Delete comment |
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Add vote |
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Remove vote |
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From customer portal| Info |
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Only logged in users are allowed to vote/comment. Anonymous voting/commenting is currently not supported. |
Customer portal
Once logged in customers/agents can add new comments, edit/delete their own comments, add or remove votes on existing cards.
JSD → Roadmap portal
JSD agents can access the similar roadmap view from within Jira service desk project. They can add new comments, edit/delete their own comments, add or remove votes on existing cards.
Jira new issue view → Glance panel
Similar to the JSD → Roadmap portal, agents can directly add/edit/delete comments/votes from the glance panel available within Jira new issue view.
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