Background
Jira service desk tickets are displayed as roadmap items on the customer facing roadmap portal. Any votes & comments are eventually associated with these tickets & roadmap boards.
It may be possible that you want to further your automation process by using number of votes/comments. In such scenarios, Roadmap portal lets you access this information via issue properties & custom fields.
Issue properties
Total count of roadmap portal comments can be accessed using the property roadmap_portal_comments. Below is an example of using this property in a JQL.
issue.property[roadmap_portal_comments].count >= 5 order by created DESC
Total count of roadmap portal votes can be accessed using the property roadmap_portal_votes. Below is an example of using this property in a JQL.
issuetype = 'feature' order by issue.property[roadmap_portal_votes].count desc
If one ticket is visible on multiple roadmap boards, these properties will show aggregate of all votes & comments on those boards.
Custom fields
Number of votes & counts on a ticket that are associated with a specific board can be accessed via custom fields. Each board when created in Roadmap portal app will also create 2 custom fields in that Jira project - one for maintaining count of votes & other for count of comments.
These custom fields can be found out from the board listing screen. Check the screenshot below:
These custom fields can be used in JQL queries.
Use cases
Sending an internal notification when number of comments on a roadmap item cross a threshold number.
Moving an item on the roadmap portal from column to the other depending on number of votes.
Creating an issue in a Jira software project when number of votes exceed on a roadmap portal card.
etc
