Background
By default roadmap portal gets hosted on roadmapper.app domain. Now, you can set up your own custom domain/subdomain to host your roadmap portal. This will allow your roadmap portal to use URL like http://feedback.yourcompany.com .
Steps to Configure Custom Domain/Sub-domain
As a Jira Service Desk project administrator, navigate to a JSD project.
In the project menu, click on Roadmap portal in the left hand navigation.
From the dropdown in the top right corner, choose the board which you want to edit.
Navigate to the last tab - Custom domain
There are three steps to configure custom domain/sub-domain for your roadmap portal.
Step1 : Update your DNS
Add CNAME settings in your domain registrar login to point your custom domain to cname.roadmapper.app under the DNS settings.
Step 2: Add your custom domain
Enable custom domain setting in your roadmap portal settings
Confirm in step1 if you have already added CNAME record with your domain registrar. (You can confirm this later if it is not added yet)
Enter your custom URL and click on Add
Step 3: SSL Configuration
Click on “Request SSL” button and save board settings to submit SSL request.
Note, after you click on request SSL button it is important to click on save button to send your SSL request.
We will configure the SSL certificate for the custom URL within 1-2 working days.
If not confirmed already, you can confirm here CNAME settings added to your domain registrar.
Once SSL certificate added, you will see updated status on this screen.
Custom URL status will change to “Active” when both CNAME settings and SSL are added.
Your roadmap portal is now live on the custom URL.
Custom Domain URL & Status on Board Listing page
You will also be able to see custom domain status on board listing page.
Disabled : Means custom domain settings are not added or disabled.
Inactive : Means custom domain settings are added but not yet active.
Active : Means custom domain settings are enabled and in active state.
In case of custom domain status ‘Active’, the default board URL shown on board listing page shall get replaced by custom domain URL automatically.
Disabling Custom Domain
As a Jira Service Desk project administrator, navigate to a JSD project.
In the project menu, click on Roadmap portal in the left hand navigation.
From the dropdown in the top right corner, choose the board which you want to edit.
Navigate to last tab - Custom domain
Disable the setting and save
Your custom domain will be inactive.
Delete Custom Domain
As a Jira Service Desk project administrator, navigate to a JSD project.
In the project menu, click on Roadmap portal in the left hand navigation.
From the dropdown in the top right corner, choose the board which you want to edit.
Navigate to last tab - Custom domain
Click on the ‘Trash’ icon.
After a confirmation, corresponding custom domain URL will be deleted.
