When the Enriched Profiles setting is turned on for a service desk project, all tickets within that project - when accessed by service desk agents would show an additional panel where enriched profile data is surfaced.
Currently following attributes are displayed in the enriched profile:
- Reporter profile
- Display name
- Profile image
- Link to linkedin profile page
- Timezone & Current time
- Org profile
- Link to linkedin company page
- Founded year
- Employees range
- Estimated annual revenue range
We use third party APIs to retrieve enriched user & org profiles based on the reporter email address & domain. At times, when the data is not available (whole or partial) for given reporter - some/all of the attributes may appear empty.