Disable or enable Screenjar app for Jira

You can enable or disable Screenjar app from the manage apps page. Disabling the app makes its features unavailable in Jira & JSM, but it doesn't actually remove the app. Disabling the add-on is sometimes useful for troubleshooting Jira problems. If Screenjar app is disabled, it can be re-enabled later.

If you want to remove Screenjar app completely from your Jira then read Uninstalling Screenjar from Jira.

Disable the app

1. As a user with Jira administrative privileges, click on Apps >> Manage apps link in the administration menu. 

2. Find Screenjar app in the user-installed apps list by searching or browsing the add-on.

3. Click disable.

4. If prompted, restart your application to have your change take effect. Once Screenjar is disabled, its features are immediately unavailable in Jira & JSM. If existing artifacts use the apps, you may see an error message. For example, if you disable Screenjar app and someone records a video using the previously generated link, the video won’t be attached to Jira issue.

Enable the app

To enable Screenjar app on your Jira service desk :

1. As a user with administrative privileges, click on Apps >> Manage apps link in the administration menu.

2. Find Screenjar app in the user-installed app list by searching or browsing the app.

3. Click the Enable button.