HRMS sync logs and Error handling
Logs
Logs tab on Import or sync HRMS data page is to show log records of every HRMS sync that happens automatically on daily job run in the system or the ones those are triggered manually.
More details about each column shown in the image above -
Action type - Whether it was an auto sync (that happens on daily job run by system) or manually triggered
Import from - Name of user from whose computer file was uploaded and triggered manually or was synced
Date - Date when sync took place
File name - File name from which system took data to be updated in UpRaise
File path - File path of the file that is processed to sync data
Total records - Total records available in the file
Successfully synced records - Number of Successfully synced records
Partially synced records - Number of partially synced records
Sync failed records - Number of sync failed records
Details - Clicking on Details opens up a pop-up that displayes the details of all the records that were updated in the given sync. On can check if there was a failed or partially successful record, then what was it and what actually failed.
Error Handling
Once you have imported the file, you might receive some errors due to which the user and team data import failed partially or completely. To avoid these errors please make sure you go through the below list and try to eliminate as many errors as possible in your data.
If you have still got any errors, feel free to reach out to us via our Service desk.
Error | Reason |
|---|---|
id or name parameter is missing | Id or name parameter is missing in team or user record |
description value is missing | Team disciption is missing |
Invalid user | Jira user does not exist or user id is invalid |
Manager not found. | No manager added for the user in user record |
Value of user role parameter is invalid | This parameter is mandatory in case user-based access is turned on. Possible options are 'USER' & 'NO_ACCESS' User role parameter accepts user role input only in capital letters. Check if you have entered user role in small letters for given user record
|
john.doe@acme.com is already direct or indirect manager of john.doe@acme.com, select different user | This is beacuse the cercular user dependency. Please check if the user is updated as their own direct or indirect manager |
There is a mismatch between external id & email | User’s external id and email does not match. System alway check for the external id that was provided in first sync. Make sure, your HRMS tool sends the same id everytime. |
team name should be unique, this team name is already linked with another external Id | The team name already exists in system that is associated with some ther external team id. |