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Intro

Service desk agents & customers can add comments & votes on the cards displayed on the roadmap portal. To be precise, following actions are available -

Action

Service desk customer

Service desk agent

Add comment

(tick) From customer portal

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

Edit comment

(tick) From customer portal

  • Can edit only own comment

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

  • Can edit only own comment

Delete comment

(tick) From customer portal

  • Can delete only own comment

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

  • Can delete only own comment

Add vote

(tick) From customer portal

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

Remove vote

(tick) From customer portal

  • Can remove only own vote

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

  • Can remove only own vote

Add vote on behalf of

(error) Not available for customer users

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

  • Can add vote for any customer/agents only if allowed from board settings

Remove vote on behalf of

(error) Not available for customer users

(tick) From customer portal

(tick) From Jira new issue view → Glance panel

  • Can remove vote for any customers/agents only if allowed from board settings

Susbscribe/ Unsusbscribe

(tick) From customer portal

  • Can Subscribe/ Unsusbscribe for own only

(tick) From customer portal

  • Can Subscribe/ Unsusbscribe for own only

Along with logged in users, anonymous vote/comments are also allowed and can be configured from Votes and comments section under Configuration tab of Basic settings.

Customer portal

Once logged in customers/agents can add new comments, edit/delete their own comments, and add or remove votes on existing cards for own or on behalf of others.

Jira new issue view → Glance panel

Similar to the JSD → Roadmap portal, agents can execute the above actions from glance panel available within Jira new issue view.

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