Background
By default roadmap portal gets hosted on roadmapper.app domain. Now, you can set up your own custom domain/subdomain to host your roadmap portal. This will allow your roadmap portal to use URL like http://feedback.yourcompany.com .
Steps to Configure Custom Domain/Sub-domain
As a Jira Service Desk project administrator, navigate to a JSD JSM project.
In the project menu, click on Roadmap portal in the left-hand navigation.
From Click on the Actions (…) >> Advanced settings from the dropdown in the top right corner, choose front of the board which that you want to edit.
Navigate to the last tab - section called Custom domain
There are three steps to configure a custom domain/sub-domain for your roadmap portal.
Step1 Step 1 : Update your DNS
Enable Use custom domain toggle
Add CNAME settings in your domain registrar login to point your custom domain to cname.roadmapper.app under the DNS settings.
Step 2 : Add your custom domain
Enablecustom domain
setting in your roadmap portal settingsConfirm in step1 step 1 if you have already added CNAME record with your domain registrar. (You can confirm this later if it is not added yet)
Enter your custom URL and click on Add
Step 3 : SSL Configuration
Click on “Request SSL” button and save board settings to submit SSL request.
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Note, after you click on request SSL button it is important to click on save Save button to send your SSL request. This will automatically create a service desk request on our portal and you will receive further details from us. |
We will configure the SSL certificate for the custom URL within 1-2 working days.
If not confirmed already, you can confirm here CNAME settings added to your domain registrar.
Once SSL certificate added, you will see updated status on this screen.
Custom URL status will change to “Active” when both CNAME settings and SSL are added.
Your roadmap portal is now live on the custom URL.
Custom Domain URL & Status on Board Listing page
You will also be able to see custom domain status on board listing page.
Disabled : Means custom domain settings are not added or disabled.
Inactive : Means custom domain settings are added but not yet active.
Active : Means custom domain settings are enabled and in active state.
In case of custom domain status ‘Active’ Active, the default board URL shown on board listing page shall get replaced by custom domain URL automatically.
Disabling Custom Domain
As a Jira Service Desk Management project administrator, navigate to a JSD JSM project.
In the project menu, click on Roadmap portal in the left hand navigation.
From the dropdown in the top right corner, choose the board which Click on Actions (…) >> Advanced settings in for the relevant board that you want to edit.
Navigate to last tab - section called Custom domain
Disable the setting and save Save
Your custom domain will be inactive Inactive.
Delete Custom Domain
As a Jira Service Desk Management project administrator, navigate to a JSD JSM project.
In the project menu, click on Roadmap portal in the left hand navigation.
From the dropdown in the top right corner, choose the board which Click on Actions (…) >> Advanced settings in for the relevant board that you want to edit.
Navigate to last tab - section called Custom domain
Click on the ‘Trash’ Trash icon.
After a confirmation, corresponding custom domain URL will be deleted.
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