Currently only available for the Cloud version as a Labs feature.
In order to use Slack integration at the user level, it needs to be set up at the instance level. Here's how to do it?
When Slack is in connected state, an additional column would appear under administration → company directory. This column would indicate whether a user is in UpRaise has his Slack account connected. Few important points to note here -
- At the time of Slack authorisation, UpRaise automatically connects users in UpRaise with their respective Slack accounts by comparing email addresses
- Underlying assumption is - both UpRaise/Jira & Slack accounts are based on the same email address
- Users whose email address in UpRaise/Jira does not match with any Slack account, are left in disconnected state
- By clicking on the icon against each user, you will be able to check which email address is used for matching UpRaise/Jira account to Slack account