Notifications
Background
Roadmap portal app sends a number of email notifications to the stakeholders, depending on their role in the roadmap item in question. All such notifications, along with their content are listed below.
We have recently introduced the ability to customize these notifications. If you want to have them customised, do reach out to us via our support portal.
Event/Recipients | Notification | Notes |
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When - Vote added Who - Configured users on the roadmap portal |
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When - Vote removed Who - Configured users on the roadmap portal |
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When - Comment added from roadmap portal Who - Configured users on the roadmap portal |
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When - Comment edited from roadmap portal Who - Configured users on the roadmap portal |
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When - Comment deleted from roadmap portal Who - Configured users on the roadmap portal |
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When - Agent adds a vote on customer’s behalf Who - Customer |
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When - Agent removes a vote on customer’s behalf Who - Customer |
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When - Customer adds a comment from the roadmap portal Who - Other customers who have voted on the concerned ticket |
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When - Customer edits a comment from the roadmap portal Who - Other customers who have voted on the concerned ticket |
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When - Customer deletes a comment from the roadmap portal Who - Other customers who have voted on the concerned ticket |
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When - Customer adds a comment from the roadmap portal Who - Other customers who have commented on the concerned ticket |
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When - Customer edits a comment from the roadmap portal Who - Other customers who had commented on the concerned ticket |
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When - Customer deletes a comment from the roadmap portal Who - Other customers who had commented on the concerned ticket |
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When - Customer adds a comment from the roadmap portal Who - Other customers who had commented & voted on the concerned ticket |
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When - Customer edits a comment from the roadmap portal Who - Other customers who had commented & voted on the concerned ticket |
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When - Customer deletes a comment from the roadmap portal Who - Other customers who had commented & voted on the concerned ticket |
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When - Customer adds a comment from the roadmap portal Who - Other customer who had created the concerned ticket |
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When - Customer edits a comment from the roadmap portal Who - Other customer who had created the concerned ticket |
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When - Customer deleted a comment from the roadmap portal Who - Other customer who had created the concerned ticket |
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