In the majority of the cases, searching a JIRA user with the display name, username or email address brings up the relevant results. But if you cannot find a JIRA user while adding him to UpRaise in company directory, try following actions:
- If the user is JIRA administrator, try searching the user with 'admin', 'administrator'
- Check if turning on/off limited roll-out setting has an impact on your search result
Make sure that you are searching in the right section by, click on Search users link to get search options.
In this section
- UpRaise keyboard shortcut keys
- Are anonymous surveys supported in UpRaise?
- Can I change users in a distribution once a template is distributed?
- Email notifications
- I cannot find a JIRA user in UpRaise?
- I need more levels of OKRs in addition to company, team & individual?
- I see a proxy error on some of the UpRaise screens?
- JIRA issue is in its final state yet the progress is not 100% in UpRaise?
- What all data can be exported from UpRaise?
- What is UpRaise panel or tab on Jira issue detail page?
- Why cannot I mark an objective as 'done' before due date?
- Why team & individual OKRs are contained in objective cycle, company OKRs are not?