Setting up SMTP (to send emails via your company domain)
- Anand Inamdar
- Annu
- Sujeet Pathak
Background
This feature is available only for cloud version of the app.
Currently all the emails generated by ARN are sent via our email address - updates@releasenotes.co
This is due to the fact that cloud version of Jira does not provide apps with access to its mail queue. This is unlike server version of Jira where apps send emails via Jira's mail queue. Using your email address can be desirable for a number of reasons, such as corporate firewalls & the need for personalization, etc.
It is possible to configure an email address from your domain & use it to send emails generated by ARN.
Set up credentials
As Jira admin, go to App Menu from Jira settings >> Configurations under Automated Release Notes section >> SMTP tab
Choose the service provider - currently Gmail, Outlook, Office365, Sendgrid, and Mailgun, Amazon SES (EU West 1).
Provide email & password before clicking on Submit. If the service provider and credentials match, a success message will be displayed & this config will be available from within the rules.
Use your own provider
You can also select Other option and add relevant credentials if your service provider is different than what is listed above. It lets you add your configurations, right from the SMTP host & port to your email & password.
Important
Our recommendation is - create a non-user email address specifically for release notes & use those credentials here.
These credentials are stored in database. They are encrypted & can be decrypted only by the application.
Important thing to note while using Gmail id
If you are using your Gmail id for SMTP settings, use a ‘App password’ instead of your google account password. Refer below documentation to know the process to generate the app password from your google settings