Create an email template

Navigate to the templates page on the ARNR screen & click on the ‘Create’ button.

Open

You will be brought to the template creation page where Email will be selected by default.

Open

Default template will be populated. Make any required changes & save them to create a new template.

Edit an email template

An existing email template can be edited by clicking on the template name link from the list. To identify Email templates you can check the Type column, also you can filter templates by type.

Also notice the columns called Created by and Last modified by for additional details.

This will bring you to the template edit screen, which is the same as that of create - except, data is pre-populated for the current template. Make any required changes, click on save and the template is updated.

Local level templates can always be edited right away. But whether a global template can be edited in the given project depends on where it was created. If it was created within the current project, then it can be edited otherwise it cannot be.

Template that can be edited

Template that you can edit will have editable pre-populated data in fields and the Save button at the left bottom of the screen.

Template that cannot be edited

If the template was not originally created within the current project, then it cannot be edited here. ‘Save’ button will not be available in this case. And an additional message is displayed indicating the parent project for the template.

Delete an email template

An existing email template can be deleted by clicking on the delete icon from the list.

Local level templates can always be deleted right away. But whether a global template can be deleted in the given project depends on where it was created. If it was created within the current project, then it can be deleted otherwise it cannot be.

Template that can be deleted

Template that you can delete will have a delete button in the rightmost column of the template list view as shown in the image above.

Template that cannot be deleted

If the template was not originally created within the current project, then it cannot be deleted here. ‘Delete’ button will not be available in this case.

Preview an email template

When creating or editing an email template, it can be previewed immediately. Just click on the ‘Preview’ button, once desired changes have been done.

This will bring you to the preview page. Choose inputs based on JQLs used in the template & click Preview.

This will generate the email template preview.

If what you see is the desired result, go back and save the template.

Email template fields

• Template name

  • This is for internal reference & doesn’t show up in the actual release emails.

• Level

  • Local or Global - Determines whether the email template is available to be used in other projects across Jira.

  • Email templates on cross-project screen have this field disabled from editing & set to ‘cross-project’ by default.

• Empty check

  • If checked, the release email is not generated when none of the JQL sections return any Jira issues. e.g. Imagine if no issues have been tagged against a given fix version & that version is mistakenly marked as released. If an ARNR rule is executed (based on the version release trigger), the email action won’t generate the release email.

• Email subject

  • Subject of the release email that the system will generate. Variables are supported within the subject line.

• ARNR branding

  • If checked, following line is added to the ARNR-generated emails at the bottom - ‘This email is generated by Automated release notes & Reports add-on for Jira.’

• Email body

  • The actual release email content is generated within the email body.