Zendesk
Zendesk template is available only in the Advanced edition of the ARNR app. Read ARNR Advanced editions and Free vs Paid apps for more details about the advanced edition.
Create a Zendesk template
Navigate to the templates page on the ARNR screen & click on the Create button.
You will be brought to the template selection pop-up. Select the Zendesk template type, and below template builder will be launched to design the Zendesk template.
Default template will be populated. Make any required changes & save them to create a new template.
Customise the Zendesk template
ARNR templates offer a wide array of customization options, enabling you to create templates in numerous ways with rich and robust functions.
Spotlight issues
(Output) Variables
Custom variables
JQL section
Preview a Zendesk template
We are storing the locale of user in cache which is valid for 30 minutes. If any user changes their Jira language, it might take 30 mins to reflect in the app.
When creating or editing a Zendesk template, it can be previewed immediately. Just click on the Preview button once the desired changes have been made.
On the preview page, a few fields will populate where you have to provide input. These fields will show up based on the variables you have used in the templates. E.g., Version Id, Custom variables. Input those values based on your setup, and then click on the preview button in blue. Notice the preview of your release notes.
Read on to know more about Generating release notes from multiple versions in a project