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JSM (Jira Service Desk) announcements

JSM (Jira Service Desk) announcements

Note that Atlassian has recently renamed Jira service desk to Jira service management. Through the app as well as documentation, we have used both these terms interchangeably.

To customise content of the JSD/JSM announcements, read this - Customising release notes content

To add the JSD announcement action in a rule, read this - Actions

Create a JSD/JSM announcement template

Navigate to the templates page on the ARN screen & click on the ‘Create’ button.

JSM create.png

You will be brought to the template creation page where Email will be selected by default. Change the dropdown selection to ‘JSD announcement’.