Steps to troubleshoot

If you have already installed Chrome on your Jira server/data center & ARNR is still not detecting it, please help us with the logs. We will investigate further & help you with a solution. Here is how to get the relevant logs & other information:

• Jira Administration -> Left navigation "Logging and profiling" -> On right panel locate "Configure" logging level for another package.

• Click on "Configure" link and add set values as below

  • Package name = com.amoeboids.apps.arn.service.file.PdfGenerator

  • Logging level = DEBUG

• Click on Add button, this will enable the debug logs.

• Now visit the PDF template edit page

• Check the Jira logs and please send us the relevant logs (check for message "generate pdf" or “Exception in pdf generate” in logs)

• Once logs are extracted, change the log level for "com.amoeboids.apps.arn.service.file.PdfGenerator" to your default log level.

Additional information

Also share with us following info from server where Jira is running -

• What is the version of Chrome installed on that instance, minimum version needed is 59

• Is Jira service running using root user or a different user?

• Run the command "google-chrome --headless --disable-gpu --remote-debugging-port=9222" this will start headless chrome service

• From another command prompt run "wget http://localhost:9222/json/version" it will store the output in file named "version", share the output with us.

• Exit the process started in another window

• Check if command "google-chrome --headless --disable-gpu --print-to-pdf https://www.google.com" generates the pdf with content from http://www.google.com site