In many cases, the requirement is to restrict UpRaise access to certain Jiar users. There are multiple reasons for doing this. A few that we have come across frequently
Outsiders (non-employees) have access to Jira & companies do not want them to be able to access UpRaise.
Another use case for having restricted access is when you want to roll out UpRaise gradually.
Users want to allow or restrict UpRaise access to specific Jira group/s.
UpRaise access can be configured through the setting in company directory under administration.
Server version of UpRaise
There are three possible options. Only one can be selected at a time. You can make use of these three options to manage access to UpRaise for imported users. Read How to import Jira users to UpRaise? for more details. Access these options from general settings tab on settings page.
All users
User based access
Jira group based access
All users
When you select all users option, every active Jira group member of imported Jira group/s will be able to access UpRaise. All users except admin/super admin will be assigned the role of 'user', which can be later changed to admin/super admin if needed.
User based access
When you select user based access option, you are opting to choose access levels on a per user basis. When turning to this option, all imported users will be set to 'no access' except existing UpRaise admin/super admin. You will need to make use of the "UpRaise role" column to change user's role from No access to user/admin/super admin (refer Images below) & update. In this way, each user's UpRaise role is dictated at the user level.
e.g. In the below snap as user based access option is selected, all users except admin/super admin are marked with 'no access'.
Jira group based access
Let us say you have Jira groups such as developers, project managers, leads etc. and you have imported all them to UpRaise. You grant or deny access to the set of users by selecting these groups with deny access or grant access options. This will allow you to control UpRaise access & to limit it to explicitly selected groups
You can notice in the above image, if you select the first option called "grant access" then the selected groups will get access to UpRaise and rest will be restricted from accessing UpRaise. When you select "deny access" then selected groups are restricted to access and rest will get access. Once you select any option, you will get a drop-down list of imported Jira groups, you can make a selection and click on save.